Do you ship worldwide?
Yes, we do! We ship to almost all countries, and the complete list can be reviewed here.
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Delivery and Satisfaction
Shipping
Lost or damaged parcels - what to do?
1. Within 24 hours of the expected delivery, please e-mail us with your Order ID (CW-XXXXXX).
Can you hold the order and ship it at a later date?
Sure! If you aren't going to be able to accept a delivery, please let us know via e-mail beforehand as it's important to notify us as early as possible to ensure necessary arrangements are made.
Where are my fabric samples?
Please allow 2-3 weeks for regular fabric sample orders to show up. Once shipped, an e-mail containing the shipping information will be sent to you. Conversely, customers who have opted for the 'Express' shipping alternative may expect the order...
Why is my package held at customs?
Sometimes, your package could be held by Customs - usually due to custom fee clearances. When this happens, you would be notified by us and (sometimes) the courier. Fret not, you can always contact your local customs office or courier for further...
How much is shipping and how long will it take?
The estimated delivery time can be viewed at https://comfort-works.com/pages/estimated-delivery-times
Am I able to cancel or amend my order after payment?
You can amend your order within 1 business day of its being submitted but this only includes changing the size/colour/quantity of an item and changing the delivery address. If your order is already in production when the amendment was requested,...
What if the cover doesn’t fit well?
This rarely happens, but if it does, it’s likely to be caused by a sizing discrepancy between production batches of the sofa, model variations, template issues or in the case of made-to-measure slipcovers, measurement errors.
What if the items received, weren't what I'd ordered?
You may submit a ticket to us to alert the team. We'll simply require a few photographs of the wrong items received for review: - front photo of your sofa (no slipcovers) - photo of the Comfort Works slipcovers laid on a flat surface so we have a...
What to do if I don't like my slipcover's color/fabric?
Comfort Works does not process returns or refunds in these scenarios. At every opportunity, Comfort Works strongly recommends that our Customers take some time to view and order some fabric samples first before purchasing their covers. Having the...
What is the Comfort Works 60-Day ‘In Love Again’ Guarantee?
We want you to love your sofa. That’s why we offer an industry-leading 60 days satisfaction policy. Put your slipcovers on and live with your transformed sofa for 60 days. Live with them, wash them, subject them to life on your terms. And if they...