Comfort Works

Please allow 2-3 weeks for regular fabric sample orders to show up. Once shipped, an e-mail containing the shipping information will be sent to you.Conversely, customers who have opted for the &apos;Express&apos; shipping alternative may expect the order to arrive within 7 working days.They generally arrive on time. However, if you think something is amiss, or if your tracking info seems invalid you may definitely reach out us via e-mail with your order number (CW-XXXXXX).

Please allow 2-3 weeks for regular fabric sample orders to show up. Once shipped, an e-mail containing the shipping information will be sent to you.
 
Conversely, customers who have opted for the 'Express' shipping alternative may expect the order to arrive within 7 working days.
 
They generally arrive on time. However, if you think something is amiss, or if your tracking info seems invalid you may definitely reach out us via e-mail with your order number (CW-XXXXXX).

Where are my fabric samples?

Delivery and Satisfaction

Can I use my own fabric?

Are your fabrics pre-shrunk/sanforised?

How do I know the color will match my sofa?

What material is the best for cat owners?

Will the slipcovers be thicker than the samples?

What if my sofa dimensions don't match your product page information?

Fabrics

Any sales discounts or promotional offers?

How much does a custom slipcover cost?

How can I check the status of my order?

What forms of payments are accepted?

How do I contact a real person?

Pricing and Payment

Do you ship worldwide?

Lost or damaged parcels - what to do?

Can you hold the order and ship it at a later date?

Why is my package held at customs?

How much is shipping and how long will it take?

Am I able to cancel or amend my order after payment?

What if the cover doesn’t fit well?

What if the items received, weren't what I'd ordered?

What to do if I don't like my slipcover's color/fabric?

What is the Comfort Works 60-Day ‘In Love Again’ Guarantee?

Pilling / Balling on fabric

How to get rid of water stains on sofa?

How to remove wrinkles from my slipcovers?

Are any of your fabrics stain-resistant?

How long does it take you to respond to emails?

Where are your slip covers made?

Can I find Comfort Works in stores?

What if I can't find my model on your site?

Can I get some fabric samples?

How to choose fabrics?

Do I have to pay custom taxes or import fees?

I've just placed my order - what happens next?

Can I get a quote?

What sofa model do I have?

Package Reroute or Change of Address

What do I do if I ordered the wrong slipcovers?

Most Frequently Asked Questions

How do I install the IKEA Kramfors slipcovers?

Can I send Comfort Works my original slipcovers to copy?

How do I order custom cushion slipcovers?

How do I measure my sofa for a custom made slipcover?

How to get special requests or customisation done?

How to wash my sofa slipcover from Comfort Works?

How do I determine the left/right arm of my furniture?

How do I install my slipcovers?

How do I know if Comfort Works' cushion slipcovers are reversible?

What if I don't want an entire set of slipcovers, only partial?

Can you make custom slipcovers for my furniture?

Products and Customization

Where are my fabric samples?Updated a month ago