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Comfort Works

Regular fabric sample orders usually take 2-3 weeks to arrive. Once they&#x2019;re shipped, we&apos;ll send you an email with the tracking info.If you select the &apos;Express&apos; shipping option, you can expect your order within 7 working days.They usually arrive on time, but if you think there&#x2019;s an issue or your tracking info seems off, just <a class="fr-strong" href="https://comfort-works.com/pages/contact-us" rel="noopener noreferrer" target="_blank">send us an email</a> with your order number (CW-XXXXXX).

Please allow 2-3 weeks for regular fabric sample orders to show up. Once shipped, an e-mail containing the shipping information will be sent to you.
 
Conversely, customers who have opted for the 'Express' shipping alternative may expect the order to arrive within 7 working days.
 
They generally arrive on time. However, if you think something is amiss, or if your tracking info seems invalid you may definitely reach out us via e-mail with your order number (CW-XXXXXX).

Where are my fabric samples?

Delivery and Tracking

Can I use my own fabric?

Are Your Fabrics Pre-Shrunk or Sanforised?

Does Comfort Works Offer Fabrics That Match My Existing Covers?

Which Comfort Works Fabrics are Best for Cats?

Can I get some fabric samples?

Dealing with Fabric Pilling? Here's What You Need to Know

How to remove wrinkles from my slipcovers?

Are any of your fabrics stain-resistant?

Fabrics

Any sales discounts or promotional offers?

How Much Does a Custom (Made-to-measure) Slipcover Cost?

Can I get a quote?

How do I cancel or amend my order after payment?

How Can I Check the Status of My Order?

Do You Accept PayPal or Other Online Payment Methods?

Can I find Comfort Works in stores?

I've just placed my order - what happens next?

Pricing and Payment

Can I send Comfort Works my original slipcovers to copy?

How do I order custom cushion slipcovers?

How do I measure my sofa for a custom made slipcover?

How to get special requests or customisation done?

How do I determine the left/right arm of my furniture?

How do I install my slipcovers?

How do I know if Comfort Works' cushion slipcovers are reversible?

What if I don't want an entire set of slipcovers, only partial?

How Do I Measure My Sofa Cushions?

What if my sofa dimensions don't match your product page information?

What if I can't find my sofa model on your site?

Products and Customization

Do You Ship Worldwide?

How much is shipping and how long will it take?

Do I have to pay custom taxes or import fees?

Package Reroute or Change of Address

Can you hold the order and ship it at a later date?

Lost or damaged parcels - what to do?

Why is my package held at customs?

What is the Comfort Works 60-Day ‘In Love Again’ Guarantee?

How Do I Get in Touch with Customer Support?

What if the cover doesn’t fit well?

What if the items received, weren't what I'd ordered?

What to do if I don't like my slipcover's color/fabric?

How long does it take you to respond to emails?

Where are your slip covers made?

What do I do if I ordered the wrong slipcovers?

How to wash my sofa slipcover from Comfort Works?

Customer Support and After Sales Care

Where are my fabric samples?Updated 9 months ago