Why is my package held at customs?Updated a month ago

Sometimes, your package could be held by Customs - usually due to custom fee clearances. When this happens, you would be notified by us and (sometimes) the courier. Fret not, you can always contact your local customs office or courier for further steps.

Should you require further documentation to be presented to customs, you may let us know via e-mail and we will try our best to assist you in receiving the order!