This section provides answers to frequently asked questions about customer support and after-sales care, including topics like returns, warranties, care instructions, and how to get in touch with our friendly team if you need any assistance.
Learn about Comfort Works' 60-Day In Love Again Guarantee, covering our satisfaction promise, eligibility criteria, and the process for replacements if you're not completely happy with your slipcovers.
You can contact us via telephone by calling +613 9015 9789 Mon-Fri 9.00am to 6.00pm (GMT+8). Alternatively, you can drop us an email at [email protected] or chatbot (for self-service) at the bottom-right of our site. Generally our Customer...
This rarely happens, but if it does, it’s likely to be caused by a sizing discrepancy between production batches of the sofa, model variations, template issues or in the case of made-to-measure slipcovers, measurement errors.
You may submit a ticket to us to alert the team. We'll simply require a few photographs of the wrong items received for review: - front photo of your sofa (no slipcovers) - photo of the Comfort Works slipcovers laid on a flat surface so we have a...
Comfort Works does not process returns or refunds in these scenarios. At every opportunity, Comfort Works strongly recommends that our Customers take some time to view and order some fabric samples first before purchasing their covers. Having the...
We aim to reply to your emails within 1 business day. Our inbox gets busier during peak shopping seasons or over the weekends, so it might take us up to 2 business days to reply. Our customer support team operates Monday to Friday, 9 am to 5 pm (GMT+
Comfort Works slipcovers are crafted in our own workshop in Shenzhen, China, with quality controlled at every step. Learn about our journey from Australia to Kuala Lumpur, and why our covers are made with care and commitment.
No worries! It’s best to alert us of the error as soon as possible! If you believe you've made a mistake after the slipcovers have been delivered, do let us know along with photographs of your furniture and we'll try and help you out the best we...
With the exception of our bycast leather and vegan leather fabrics, all our covers should be washed using a gentle cycle with a mild laundry detergent. Zip up the cushion covers before washing to prevent them from getting tangled and pulled. More...