What do I do if I ordered the wrong slipcovers?Updated 9 months ago

If Your Covers Haven't Been Shipped Yet

No worries, we’ve got you covered!

First, let us know about the error as soon as possible. If we're quick enough, we might be able to intercept the order and prevent it from being made. We'll then work with you to either cancel or amend the order with any excess paid to be refunded or the difference to be billed to you by email. But a few important things to note:

• Cancellations come with a 5% processing fee.
• If you need to change or cancel an order that’s already in production, there’s an additional 30% restock fee since the fabric has already been cut.

For the finer details on cancellations, check out the Cancellation section in our Terms and Conditions here: https://comfort-works.com/pages/terms-conditions

If Your Covers Have Already Been Shipped or Delivered

If you realize the mistake after delivery, send us some photos of your furniture, and we'll do our best to assist you under our Honest Mistakes policy. Keep in mind, though, that Comfort Works doesn’t process returns or refunds if the wrong sofa cover model is purchased.

We make sure all slipcover details are available on our website so you can make informed choices. If you’re unsure about your sofa model, reach out to us before placing your order to avoid any mix-ups.