How long does it take you to respond to emails?Updated 9 months ago

We aim to reply to your emails within 1 business day. Our inbox gets busier during peak shopping seasons or over the weekends, so it might take us up to 2 business days to reply. Our customer support team operates Monday to Friday, 9 am to 5 pm (GMT+8), the same timezone as Hong Kong, Singapore, Kuala Lumpur, and Perth.

For order changes or cancellations, please include your order ID number so we can quickly place your order on hold while we sort things out with you.

No matter the delay, no email goes unanswered. That’s a Comfort Works guarantee!