How long does it take you to respond to emails?
We generally reply within 24 business hours, though at times during peak periods or over weekends it may take 24-48 hours. However, no e-mails go unanswered. That's a Comfort Works guarantee!
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Most Frequently Asked Questions
General
Where are your slip covers made?
Production takes place in our own factory located in Shenzhen, China. The workshop is run by a team comprised of highly skilled seamstresses, template/pattern cutters and quality controllers - all the products we sell are sewn piece by piece as...
Can I find Comfort Works in stores?
Not currently we're afraid. You may purchase products from the website, Amazon or Etsy at the moment - these are the only official platforms to get Comfort Works goods directly from us. We don't have retailers mainly because we wish to maintain...
What if I can't find my model on your site?
We may not have all the major brands' sofa covers in our selections. However, we are always on the lookout for new templates and once they're ready we will make these available on the website. Some of the names we are actively looking for (but are...
Can I get some fabric samples?
Of course, you can! In fact, we highly recommend it as it'll give you a better idea of what to expect before actually purchasing our slipcovers. As colour quality may vary depending on your device screen or monitor resolution and graphical...
How to choose fabrics?
Firstly, decide the color hue you'd like; if you'd like a brown color, then make sure you get all the swatches in a similar shade. If you want grey, then choose all the greys there are – nothing is more confusing than having to decide between...
Do I have to pay custom taxes or import fees?
All import taxes are included in your payment and there would be no further charges on receiving the order in the EU and the UK. Some countries may impose customs taxes or import fees for deliveries. Please be aware that these charges are not...
I've just placed my order - what happens next?
Our online payment processor will issue an invoice to you and one of us from Comfort Works will confirm your order by e-mail, informing you of payment receipt and delivery times. If you don't receive this, do check your spam folders. Also alert us...
Can I get a quote?
Of course, you can! You'd have to tell us which sofa it is first, however. If you don't know what sofa it is, simply e-mail ([email protected]) us a few photographs and we'll help figure it out for you. Generally, all our prices for...
What sofa model do I have?
Comfort Works prides ourselves in being sofa experts. If you do not know what sofa you have, e-mail us a few photographs so that we can help! 99% of the time as long as you give us an image we'd be able to decipher which sofa you have, unless it's...
Package Reroute or Change of Address
Purchased something from Comfort Works and need to change your shipping address? Do contact us within 24 hours of placing your order, and include your Order ID (CW-XXXXXX) via e-mail. Please note, however, if your order has already been shipped,...
What do I do if I ordered the wrong slipcovers?
No worries! It’s best to alert us of the error as soon as possible! If you believe you've made a mistake after the slipcovers have been delivered, do let us know along with photographs of your furniture and we'll try and help you out the best we...