I've just placed my order - what happens next?

Congratulations on placing your order with Comfort Works! We're thrilled to start creating your custom sofa covers. Here’s what you can expect next:

Order Confirmation: Within 24 business hours, you'll receive an order confirmation email. Didn’t get the email? Be sure to check your spam folder.
Production Begins: Your covers will enter production, typically taking up to 2 weeks to complete and inspect before they’re ready for packing and shipping.
Express Orders: If you opted for express service, we’ll fast-track your order, reducing production time to within 1 week.
Shipping: Once ready, our courier agents will collect your covers. Shipping usually takes 1 week to reach your doorstep, barring any customs delays or adverse weather.
Tracking Your Order: Once the shipping label is created, you’ll receive an email with a tracking number to monitor your shipment.

Upload Your Photos: After ordering, you’ll get an email with instructions to upload photos of your sofa to your account page.
Measurement Form: Once your photos are uploaded, you’ll have access to an online measurement form. Measure your sofa and fill in the form accurately.
Review and Production: After submitting your measurements, we’ll start production. This process usually takes 3-4 weeks. If we spot any discrepancies, our customer support team will reach out to you for re-measurement. Please ensure your email is correct when placing the order.
Shipping: Once production is completed, our courier agents will collect your covers. Shipping typically takes 1 week to reach you, pending any customs or weather delays.
Tracking Your Order: Once the shipping label is created, you’ll receive an email with a tracking number to monitor your shipment.

If you haven’t received any status update emails or have further questions, don’t hesitate to contact our customer support team here.

I've just placed my order - what happens next?Updated 9 months ago