Comfort Works ships to most countries around the globe. You can check the complete list of countries we ship to at comfort-works.com/pages/shipping-returns. Unfortunately, we cannot ship to Guam, Palestine, North Korea, Russia, South Sudan, Sudan, an

<p id="isPasted"><br></p><h2 id="worldwide-shipping">Worldwide Shipping</h2><p>Comfort Works ships to most countries around the globe. You can check the complete list of countries we ship to at <a class="fr-strong" href="http://comfort-works.com/pages/shipping-returns" rel="noopener noreferrer" target="_blank">comfort-works.com/pages/shipping-returns</a>.</p><p><br></p><h2 id="restricted-addresses">Restricted Addresses</h2><p>Unfortunately, we cannot ship to Guam, Palestine, North Korea, Russia, South Sudan, Sudan, and Syria.</p><p>We also can&apos;t ship to APO, FPO, parcel lockers, or PO Box addresses. If you have one of these addresses, please use an alternative shipping address, like a friend or family member&apos;s address. Alternatively, you can consider using a parcel forwarding service that can handle shipping to APO, FPO, or PO Boxes.</p><p><br></p><h2 id="import-taxes-and-additional-fees">Import Taxes and Additional Fees</h2><p>For more information about import fees or duties, please refer to our dedicated article&#xA0;<a class="fr-strong" href="https://comfortworks.gorgias.help/en-US/do-i-have-to-pay-custom-taxes-or-import-fees-372741" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;<br><br><br></p><h2 id="how-to-track-your-order">How to Track Your Order&#xA0;</h2><p>You&#x2019;ll receive an email with tracking information and a link once your order ships, so you can follow its journey to your doorstep.</p><p><br></p>

Do You Ship Worldwide?

The estimated delivery time can be viewed at https://comfort-works.com/pages/estimated-delivery-times

<h2 id="isPasted">Estimated Delivery Times</h2><p>You can check the estimated delivery times here: <a class="fr-strong" href="https://comfort-works.com/pages/estimated-delivery-times" id="isPasted">https://comfort-works.com/pages/estimated-delivery-times</a></p><p><br></p><h3 id="delivery-for-non-made-to-measure-items">Delivery for Non-Made-To-Measure Items</h3><ul><li>Production time: currently 3 - 4 weeks</li><li>Shipping: About a week (delays may occur subject to local transport conditions)</li><li>Express Shipment: Available for US$60 (slipcovers) or US$15 (fabric samples), takes about 7 working days (not available for out-of-stock or made-to-measure items, and during peak periods)</li></ul><p><br></p><h3 id="delivery-for-custom-or-made-to-measure-covers">Delivery for Custom or Made-To-Measure Covers</h3><ul><li>Production: 4-8 weeks after receiving sofa measurements (most time-consuming part as it &#xA0;often requires several check-ins with our customer support team to ensure accuracy)</li><li>Express Shipment: Not available for made-to-measure items</li></ul><p><br></p><hr><h2 id="shipping-fees">Shipping Fees</h2><h3 id="sofa-covers-and-accessories">Sofa Covers and Accessories</h3><ul><li>Free shipping for orders over USD 150 in most countries</li><li>Exceptions (charged between USD 12 to USD 35): Argentina, Barbados, Chile, Colombia, Costa Rica, Croatia, Cyprus, Dominican Republic, Estonia, Greece, Haiti, Honduras, Iceland, Israel, Jamaica, Jordan, Kuwait, Latvia, Liechtenstein, Maldives, Mauritius, Mexico, New Zealand, Nicaragua, Panama, Paraguay, Peru, Portugal, Puerto Rico, Saudi Arabia, South Africa, T&#xFC;rkiye (Turkey)</li><li>Check eligible countries for free shipping here: <a href="https://comfort-works.com/pages/shipping-returns" id="isPasted">https://comfort-works.com/pages/shipping-returns</a></li></ul><p><br></p><h3 id="fabric-samples">Fabric Samples</h3><ul><li>Our fabric samples are available to you free of charge. However, there is a shipping fee of USD 5 (or equivalent in your local currency)</li><li>Express Shipping:<ul><li>Australia: AUD 13</li><li>Germany, Austria, Belgium, France, Spain, Italy, Netherlands, UK: EUR 9</li><li>USA, Canada, Rest of the World: USD 15</li></ul></li><li>Exact fees are shown at checkout</li></ul><p><br></p>

How much is shipping and how long will it take?

All import taxes are included in your payment and there would be no further charges on receiving the order in the EU and the UK. Some countries may impose customs taxes or import fees for deliveries. Please be aware that these charges are not...

<h3 id="for-eu-and-uk-orders">For EU and UK Orders</h3><p>All import taxes are included in your payment and there would be no further charges on receiving the order in the EU and the UK. If you receive a notice from the courier asking for an import fee, please <a class="fr-strong" href="https://comfort-works.com/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> with a photo or scanned copy of the invoice/notice. We&apos;ll check with our logistics team and arrange reimbursement if necessary.</p><p><br></p><h3 id="isPasted">For Australian Orders</h3><p>If you&#x2019;re ordering from Australia, the price shown during checkout is already inclusive of the 10% goods and services tax.</p><p><br></p><h3 id="for-orders-from-all-other-countries">For Orders From All Other Countries</h3><p>For all other countries outside the EU and UK, we can&apos;t guarantee the amount of import taxes and duties you&apos;ll need to pay. Import taxes may apply, and you are responsible for these fees to receive your sofa covers. While we can&apos;t predict the exact costs, this is just a heads-up so you can be prepared for any additional charges.&#xA0;</p><p>To find out if your order will incur import duties and the amount, it&apos;s best to contact your country&#x2019;s customs office.</p><p>The exact shipping fees, including for samples and sofa covers, will be displayed on the checkout page before you make payment.</p>

Do I have to pay custom taxes or import fees?

Purchased something from Comfort Works and need to change your shipping address? Do contact us within 24 hours of placing your order, and include your Order ID (CW-XXXXXX) via e-mail. Please note, however, if your order has already been shipped,...

<h3 id="isPasted">Rerouting <u>Before</u> Your Order Ships</h3><p id="isPasted" style=" text-decoration: none;"><span style="font-size: 16px;">If you need to change your shipping address after placing an order, just&#xA0;</span><span style="font-size: 16px;"><a class="fr-strong" href="https://comfort-works.com/pages/contact-us" rel="noopener noreferrer" target="_blank">let us know as soon as possible</a></span><span style="font-size: 16px;">, ideally within a day of placing your order. &#xA0;The quicker we know, the easier it is to update your address. &#xA0;Be sure to include your Order ID (it looks like CW-XXXXXX) in your email so we can find your order quickly.&#xA0;</span></p><p style=" text-decoration: none;"><br></p><h3 id="rerouting-after-your-order-ships">Rerouting <u>After</u> Your Order Ships</h3><p><span style="font-size: 16px;">If your cover is already on its way, rerouting it might no longer be possible, but we recommend&#xA0;</span><span style="font-size: 16px;"><a class="fr-strong" href="https://comfort-works.com/pages/contact-us" rel="noopener noreferrer" target="_blank">reaching out to us anyway</a></span><span style="font-size: 16px;">&#xA0;to see if our delivery partners can catch it before it goes out for delivery. Just keep in mind that a successful parcel rerouting <strong><em>will</em></strong> come with an extra fee.&#xA0;</span></p><p><span style="font-size: 16px;">For slipcovers, it would normally be between $30 and $50, and for samples sent with <em>Express Shipping</em>, there&apos;s a flat fee of $15.&#xA0;</span></p><p><span style="font-size: 16px;">We&apos;ll let you know about the cost before anything changes.</span></p><p><strong>Important note about rerouting after the parcel is shipped:&#xA0;</strong> If we&apos;re unable to reroute the package, it might be returned to us. In that case, we&apos;ll do our best to notify you, but you may need to place a new order for your sofa covers or samples.&#xA0;<br><br><span style="font-size: 16px;">If rerouting isn&apos;t your preferred option, consider these alternatives:</span></p><ol><li style="font-size: 16px;">Contact the courier and request to have the package sent to a depot for self-pickup. This is free and can be arranged by the recipient.</li><li style="font-size: 16px;">Ask a neighbour to sign and receive the package on your behalf.</li><li style="font-size: 16px;">Approve the courier to leave the package at your door and have a friend or family member pick it up if it&apos;s safe to do so.</li></ol><p style=" text-decoration: none;"><br></p><h3 data-sourcepos="7:1-7:30" id="isPasted">Double Check Your Address!</h3><p data-sourcepos="9:1-9:6">Remember to take a quick moment to make sure your delivery address is 100% accurate. This will help avoid the need for rerouting and any potential delays.</p>

Package Reroute or Change of Address

Sure! If you aren't going to be able to accept a delivery, please let us know via e-mail beforehand as it's important to notify us as early as possible to ensure necessary arrangements are made.

<p>Sure!</p><p id="isPasted">If you know you can&apos;t accept a delivery, please <a class="fr-strong" href="https://comfort-works.com/pages/contact-us" rel="noopener noreferrer" target="_blank">email us as soon as possible</a> with specific dates,&#xA0;<strong>ideally before</strong> placing an order. This helps us make necessary arrangements and give you a better idea of when to expect your slipcovers.</p><p>If a parcel can&apos;t be delivered after two attempts, it may be returned to us. This can incur a heavy fee for return shipping and redelivery back to you.&#xA0;</p>

Can you hold the order and ship it at a later date?

1. Within 24 hours of the expected delivery, please e-mail us with your Order ID (CW-XXXXXX).

<h2 id="isPasted">Lost or Missing Parcel That Shows As Delivered?</h2><p>If your tracking shows your package as delivered but you can&apos;t find it, here&apos;s what to do:</p><ol><li><p><a class="fr-strong" href="https://comfort-works.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Email us</a> within 24 hours of the expected delivery with your Order ID (CW-XXXXXX).</p></li><li><p>While we check on our end, you should:</p><ul><li>Verify your shipping address (check your Order Confirmation email).</li><li>Look for a notice of attempted delivery from the courier.</li><li>Check around the delivery location (front desk, reception, mailroom, townhall).</li><li>See if someone else accepted the delivery on your behalf (try your neighbors).</li><li>Check your mailbox or other places you receive mail.</li><li>Wait 48 hours &#x2013; sometimes packages are marked as delivered up to 48 hours before arrival.</li></ul></li><li><p>If you still can&apos;t find your package after doing the above, file a missing parcel claim with the courier company and <strong>insist on a claim ID (or claim reference number)</strong>. This helps us liaise with the couriers directly to arrange a replacement for you.</p></li></ol><h2 id="damaged-stained-or-partially-lost-parcels">Damaged, Stained, or Partially Lost Parcels</h2><ol><li><p>Inspect the parcel for any obvious damage on both layers of the packaging upon delivery.</p></li><li><p>Do not refuse the parcel. Instead:</p><ul><li>Inform the courier that you&#x2019;d like to file a claim. They will provide a contact number for follow-up (you can also search online for &quot;Courier&apos;s name + Claim&quot;).</li><li>Take photos of the damaged parcel from multiple angles, focusing on the damage.</li><li><a class="fr-strong" href="https://comfort-works.com/pages/contact-us" rel="noopener noreferrer" target="_blank">Email Comfort Works</a> within 48 hours with your Order ID, Claim/Case Number, and photos of the damage.</li></ul></li></ol><blockquote>&#x1F4A1;<strong>PRO TIP</strong><br>If your parcel arrives damaged, your first thought might be to refuse it. But keep in mind that doing so means it&apos;ll be sent back to us, and you might need to cover extra shipping and clearance fees. Plus, refusing it will also delay our assistance due to shipping procedures and might not give you the documents you need for a claim. It&apos;s better to accept the parcel and get the damaged parcel claim ID.</blockquote><p><br>Depending on the magnitude of the damage, most times we will proactively produce another set of slipcovers and resend them to you before the claims from the couriers are even reimbursed. No fret!<br><br><br><br></p>

Lost or damaged parcels - what to do?

Please allow 2-3 weeks for regular fabric sample orders to show up. Once shipped, an e-mail containing the shipping information will be sent to you. Conversely, customers who have opted for the 'Express' shipping alternative may expect the order...

<p id="isPasted">Regular fabric sample orders usually take 2-3 weeks to arrive. Once they&#x2019;re shipped, we&apos;ll send you an email with the tracking info.</p><p>If you select the &apos;Express&apos; shipping option, you can expect your order within 7 working days.</p><p>They usually arrive on time, but if you think there&#x2019;s an issue or your tracking info seems off, just <a class="fr-strong" href="https://comfort-works.com/pages/contact-us" rel="noopener noreferrer" target="_blank">send us an email</a> with your order number (CW-XXXXXX).</p>

Where are my fabric samples?

Sometimes, your package could be held by Customs - usually due to custom fee clearances. When this happens, you would be notified by us and (sometimes) the courier. Fret not, you can always contact your local customs office or courier for further...

<p id="isPasted">Sometimes, customs might hold your package due to clearance fees. If this happens, you&apos;ll be notified by us and possibly the courier. Fret not, you can always reach out to your local customs office or courier for the next steps.</p><p>If you need any additional documentation for customs, just let us know via email and we&apos;ll do our best to help you get your order!</p>

Why is my package held at customs?

If you have any other questions not covered by our FAQ articles, feel free to send us a message and we'll get back to you soon!

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Get answers about worldwide shipping, delivery times, customs fees, and handling lost or damaged parcels. Learn how to change your shipping address, hold orders, and track fabric samples.

Delivery and Tracking