What should I do if my heated product stops working or gets too hot?Updated an hour ago

If you ever see smoke, sparks or flames, leave the area straight away and call your local emergency services from a safe place. Please don't touch or move the product.

For anything else, like overheating, a burning smell, damaged cables, a swollen or hot battery or odd flashing lights, switch it off, disconnect the power if it's safe, and stop using it. Please don't plug it back in or test it again. Then email us at [email protected] and our team will help.

If it just feels slow to warm up, switches off when its timer ends, or doesn't restart after a power cut, that's normal. Switch it back on and it should be fine.