# comfortworkscovers > Public Help Center articles for comfortworkscovers. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Can I use my own fabric?](https://comfortworks.gorgias.help/en-US/can-i-use-my-own-fabric-369975.md): Unfortunately, we are no longer able to provide Bring-Your-Own (BYO) or Customers-Own-Material (COM) service. The thing is, once the fabric gets handed to us, there are actually many things that could happen:
1. We have to gauge just enough meterage required and make sure we don't do any sort of cutting mistakes that waste the pieces or else we'd have to organise for more fabrics (logistics and deadline nightmare)
2. We'd have no idea if the fabric of your choice is suitable for slipcover construction.
3. We wouldn't be able to offer our product warranty.
However, on a good note; we are adding more and more fabric collections into our library, so we're confident there's always something for everyone! - [Are Your Fabrics Pre-Shrunk or Sanforised?](https://comfortworks.gorgias.help/en-US/are-your-fabrics-pre-shrunk-or-sanforised-369976.md): Learn about our pre-shrunk (Sanforised) fabrics for sofa covers at Comfort Works. Discover how this process ensures a perfect fit and easy maintenance for your home furnishings.
*With the exception of the synthetic leathers like the Urbanskin range & Savannah Saddle. - [Does Comfort Works Offer Fabrics That Match My Existing Covers?](https://comfortworks.gorgias.help/en-US/does-comfort-works-offer-fabrics-that-match-my-existing-covers-369977.md): We're not affiliated with any of the brands we cover on the website, so the fabrics are not the same as what your sofa's original manufacturer would offer.
The best course of action will be to order samples. You'd be able to check them out and see them in person by placing your order here! - [Which Comfort Works Fabrics are Best for Cats?](https://comfortworks.gorgias.help/en-US/which-comfort-works-fabrics-are-best-for-cats-372733.md): Discover the best velvet sofa covers for cat owners at Comfort Works. Explore scratch-resistant fabrics like Claw Proof Velvet, Signature Velvet, and Classic Velvet. Learn maintenance tips to keep your sofa looking pristine despite your furry friend. - [Can I get some fabric samples?](https://comfortworks.gorgias.help/en-US/can-i-get-some-fabric-samples-372748.md): Of course, you can! In fact, we highly recommend it as it'll give you a better idea of what to expect before actually purchasing our slipcovers.
As colour quality may vary depending on your device screen or monitor resolution and graphical settings, we strongly suggest that you use these colours as a guide only. We recommend ordering Fabric Samples first.
After receiving the samples, you should: - Check how the colour of the fabric appears at different times of the day (and under different lighting modes in your room); - Check the feel of the fabric against your skin, paying special attention to its texture and how breathable it is (is it too warm? or too light?);
For fabrics that can be machine-washed, check the durability of the fabric in general by including the sample with your laundry and see how well it holds up after multiple wash cycles. You can even intentionally stain the samples with food or mud stains and wash them to check their washability.
Check how much pet fur and lint sticks on the fabric. If you have a lint roller, you should also test how well fur and lint can be lifted from the fabric using this essential fabric maintenance tool.
Shipping Info for Samples You can order up to 8 fabric samples at a time, but if you require more, do let us know via e-mail. The samples are free, but there is a USD 5 shipping fee (or equivalent in your local currency). We recommend maximising the number of samples included with your sample order to have more options to consider.
Your samples will get to your doorstep within 2-3 weeks normally, but you can opt to have the samples expedited to you. Expedited or express sample shipping fees range from USD 9 to USD 15 (or equivalent in your local currency), and you'll see the exact amount during checkout. However, during peak shopping seasons (like Black Friday or Christmas), our courier agents may experience limited shipping capacity, which could affect express shipping availability for samples. - [Dealing with Fabric Pilling? Here's What You Need to Know](https://comfortworks.gorgias.help/en-US/dealing-with-fabric-pilling-heres-what-you-need-to-know-372775.md): Pilling happens when excess fibres are pushed to the surface as external forces are applied from regular usage, or wear and tear.
Several Comfort Works fabrics are of combination compositions. So while a mixed composition provides the best of both worlds, light pilling is actually quite common on these cross-woven textiles. All fabric composition can be view on the fabric sample page here.
The best way to remove them is to use a shaver (yes, a razor shaver) and then some light vacuuming.
Once excess fibers have lifted up, the pilling will stop. - [How to remove wrinkles from my slipcovers?](https://comfortworks.gorgias.help/en-US/how-to-remove-wrinkles-from-my-slipcovers-372777.md): Typically all fabrics are prone to wrinkles or creases when they are delivered and unboxed; this is simply due to the folding and packaging.
Once they are taken out and installed, allow up to 1-2 weeks and the lines will eventually relax and slowly straighten out.
If you'd like to accelerate this process, there are several options depending on the tools at hand:
1. Iron: Set between warm to medium setting and simply run on the surface, but iron it over a piece of fabric - like a sheet or a towel - instead of applying direct heat on the fabrics. While natural fabrics will be able to accept the direct heat, make sure you do not iron directly on polyesters or synthetic leathers.
2. Hand-held Steamer: You can also use a Hair-Dryer and Water Mist Sprayer instead of a hand held steamer; simply run them over the wrinkled areas adequately. If you're using a modern iron with a steam function, use them against the back of the slipcovers.
It would be best to store the slipcovers in the cloth bag provided to allow the slipcovers to breathe. Plastic packaging/vacuum storage will likely cause mildew or molding. - [Are any of your fabrics stain-resistant?](https://comfortworks.gorgias.help/en-US/are-any-of-your-fabrics-stain-resistant-372779.md): We do offer a stain and spill-resistant fabric called the Performance Weave - available in 8 colors currently!
This is a hassle-free fabric designed to prevent stains from setting in with a polymer nano-coating; not unlike protective sprays like Scotchgard™ products. - [Any sales discounts or promotional offers?](https://comfortworks.gorgias.help/en-US/any-sales-discounts-or-promotional-offers-369982.md): Discover our latest promotions and discounts on custom-made sofa covers. Sign up for our newsletter or follow us on social media for exclusive deals. - [How Much Does a Custom (Made-to-measure) Slipcover Cost?](https://comfortworks.gorgias.help/en-US/how-much-does-a-custom-(made-to-measure)-slipcover-cost-369983.md): Made-to-measure sofa cover prices vary by sofa size, fabric choice, and customisation. Free global shipping for orders over $150. Import taxes covered for EU/UK. - [Can I get a quote?](https://comfortworks.gorgias.help/en-US/can-i-get-a-quote-372743.md): Of course, you can!
You'd have to tell us which sofa it is first, however. If you don't know what sofa it is, simply e-mail (info@comfort-works.com) us a few photographs and we'll help figure it out for you.
Generally, all our prices for slipcovers can be found on the website, but if you don't find it there, then it is most likely something we don't normally do or have not had the opportunity to make yet. Send us a message to see what kind of customization you're looking for and we'll see if there's any way to help you out with the possibility of fully custom slipcovers tailored to your furniture.
For fully custom-made sofa covers, the ballpark price for a: - Armchair (up to 127cm or 50" wide on average) starts from US$429 - 2-seater sofa (up to 185cm or 73" wide) starts from US$679 - 3-seater sized sofa (up to 240cm or 95" wide) starts from US$789
Prices will certainly vary depending on the fabric and degree of customisation requested. - [How do I cancel or amend my order after payment?](https://comfortworks.gorgias.help/en-US/how-do-i-cancel-or-amend-my-order-after-payment-372792.md): AMEND MY ORDER You can amend your order within 1 business day of its being submitted but this only includes changing the size/colour/quantity of an item and changing the delivery address. If your order is already in production when the amendment was requested, it will incur a 30% restocking fee for the affected items.
CANCEL MY ORDER For Non-Express orders, please note that production of your covers can commence as early as the same day after placing your order. Any cancellations will incur a 5% cancellation fee, and an additional 30% restocking fee if the covers have started production.
Production for Express Orders will commence within the same day after the order has been confirmed. Any cancellations for Express Orders will incur a 5% cancellation fee, and an additional 30% restocking fee if the covers have started production. We highly recommend ensuring your Express order details are final prior to payment.
To cancel or amend your order, please notify us as soon as you can via e-mail. Most of the time it'll be a quick and easy process as long as you get to us the moment you realized you want to cancel or change your order.
If you are looking to cancel/amend the order after it's shipped (which we should avoid), please refer to our incorrect order policy to learn more about the process.
*Kindly note that fabric samples cannot be changed or cancelled once they've been shipped. If a change is needed, you'll need to reorder new samples. - [How Can I Check the Status of My Order?](https://comfortworks.gorgias.help/en-US/how-can-i-check-the-status-of-my-order-369984.md): There are a couple of ways you can do this generally; 1. You may access your account to view the order status. 2. You can simply drop us an e-mail with your invoice number (CW-XXXXXX) to get a status update.
Generally, you would receive an e-mail when there are status changes to your order and when it ships! - [Do You Accept PayPal or Other Online Payment Methods?](https://comfortworks.gorgias.help/en-US/do-you-accept-paypal-or-other-online-payment-methods-372765.md): Comfort Works accepts payments via all major payment methods and credit/debit cards like Visa, Mastercard, Paypal, American Express etc.
Currently, customers in the UK and EU regions have the option to pay in instalments via Mollie and/or Klarna.
If the above are not preferable, you may drop us an e-mail and we will see what we can do for you. - [Can I find Comfort Works in stores?](https://comfortworks.gorgias.help/en-US/can-i-find-comfort-works-in-stores-372739.md): Not currently we're afraid.
You may purchase products from the website, Amazon or Etsy at the moment - these are the only official platforms to get Comfort Works goods directly from us. We don't have retailers mainly because we wish to maintain good control over the quality, price, packaging and full service we offer.
This however, does not mean we don't plan to have a physical store somewhere sometime in the future. - [I've just placed my order - what happens next?](https://comfortworks.gorgias.help/en-US/i-ve-just-placed-my-order-what-happens-next-372742.md): Our online payment processor will issue an invoice to you and one of us from Comfort Works will confirm your order by e-mail, informing you of payment receipt and delivery times. If you don't receive this, do check your spam folders. Also alert us by e-mail so we can check further and provide you with the necessary correspondence.
Depending on your sofa model, you may be required to measure the sofa so you'd also receive the instructions via e-mail.
Most of the time, the production schedule is where most of the waiting happens. Typically we'd have around 1-2 weeks worth of orders at the time of your purchase. Once production is done for them, your order will take about a week to be produced, go through quality control, and is finally cleaned and packed to be shipped out to our couriers. *Made-to-measure slipcovers will have different timeframes and these are update here.
We will then arrange for pick-up by the courier and once the shipping label is created, we'll email you with a tracking number. If you do not receive this, don't hesitate to drop us a message to follow up. Most of the time, delivery takes about a week so you'll see the parcel at your doorsteps shortly upon getting your tracking number. - [Can I send Comfort Works my original slipcovers to copy?](https://comfortworks.gorgias.help/en-US/can-i-send-comfort-works-my-original-slipcovers-to-copy-369981.md): If you need a replacement sofa cover, you can send your original covers to Comfort Works, and we will make a copy or reverse engineer a new one for you. However, there are a few things you should keep in mind:
Firstly, shipping your covers to our factory in Shenzhen, China, could be very expensive, and you will be responsible for any import duties.
Secondly, there is always a possibility that your covers may get lost during transit.
Thirdly, if we receive your original slipcovers, we will have to take them apart piece by piece to replicate the pieces that make up the covers, which means you won't be able to get them back in their original condition. Additionally, if your covers were damaged or too worn out before shipping, we may not be able to replicate them accurately.
Overall, we prefer to rely on your sofa measurements when making custom covers from scratch (without sending the original sofa covers to us). This ensures that the slipcovers are tailored to fit your furniture perfectly.
If your original slipcovers are in good condition and you are okay with us taking them apart after receiving them, please let us know by email first (info@comfort-works.com). However, please be aware that some slipcovers may be too complex to replicate, even with the original covers on hand. - [How do I order custom cushion slipcovers?](https://comfortworks.gorgias.help/en-US/how-do-i-order-custom-cushion-slipcovers-369985.md): Simple! Just email a photo of your cushions over to us and we'll walk you through it :)
If you're purchasing individual pieces to slipcover partial parts of your furniture, it would be best to get fabric samples to decide on the best color matches! - [How do I measure my sofa for a custom made slipcover?](https://comfortworks.gorgias.help/en-US/how-do-i-measure-my-sofa-for-a-custom-made-slipcover-369986.md): Every sofa is different but we've managed to classify them down to several standard shapes and sizes.
To get a broad understanding, check this article out: How To Measure Sofa
If you've placed an order that requires measurements done, you would have received an e-mail leading you to the Measure Tool which would guide you throughout the process.
For more specific instructions, it will have to depend on your sofa's structure in which case please get in touch with us via e-mail. - [I haven’t bought or received my sofa yet. Can you still produce a sofa cover for me?](https://comfortworks.gorgias.help/en-US/i-haven%E2%80%99t-bought-or-received-my-sofa-yet-can-you-still-produce-a-sofa-cover-for-me-2885547.md): If your sofa is listed on our website, you can order covers in advance. This way, they’ll be ready to use as soon as your sofa arrives, getting it covered from day one. If your sofa is not listed, we can only produce custom covers once you have - [How to get special requests or customisation done?](https://comfortworks.gorgias.help/en-US/how-to-get-special-requests-or-customisation-done-372767.md): Easy! If you've come across a particular look you'd like to achieve with your slipcovers, you may simply e-mail us to get your request in as well as obtain a quote from us.
We typically send you an invoice for the additional fees (15-25% more on top of the base price) incurred from these requests. - [How do I determine the left/right arm of my furniture?](https://comfortworks.gorgias.help/en-US/how-do-i-determine-the-left-right-arm-of-my-furniture-372769.md): When looking at your furniture, it is crucial to stand facing it to determine the chaise/sectional component's armrest orientation.
For example, if the chaise is on the left, then we call it a 'Left Chaise'. This is also the case for sectional components. - [How do I install my slipcovers?](https://comfortworks.gorgias.help/en-US/how-do-i-install-my-slipcovers-372770.md): We got you covered! Instructions would vary but generally with slipcovers, a rule of thumb would be that if the original covers could be removed, then Comfort Works' slipcovers would replace the slipcovers. if your sofa has been upholstered (the covers cannot be removed), then the Comfort Works slipcovers would go over the original.
However, some models are a bit unique so do e-mail us and one of our Agents will definitely be able to guide you through the best way to installing the slipcover. - [When will I need to staple Velcro to install the covers on my sofa?](https://comfortworks.gorgias.help/en-US/when-will-i-need-to-staple-velcro-to-install-the-covers-on-my-sofa-2885546.md): If your sofa cover was originally designed to have Velcro, it’s very likely that your sofa would have a complement Velcro stapled to the sofa – many IKEA sofa models would have this, to give it that snug and upholstered look. - [How do I know if Comfort Works' cushion slipcovers are reversible?](https://comfortworks.gorgias.help/en-US/how-do-i-know-if-comfort-works-cushion-slipcovers-are-reversible-372771.md): Comfort Works generally makes slipcovers as closely to the original model.
Another way to find out would be to refer to the specifications on the product pages' description.
If you have a preference on the non-slip linings on the seat/back cushions (or lack thereof), simple e-mail us and we'll sort this out for you. - [What if I don't want an entire set of slipcovers, only partial?](https://comfortworks.gorgias.help/en-US/what-if-i-don-t-want-an-entire-set-of-slipcovers-only-partial-372778.md): While Comfort Works can cater to partial slipcover requests, this is not something we actively recommend due to the fact that partial orders may result in mismatched fabrics/colors.
For example, if you are ordering only the cushion slipcovers for an IKEA sofa, please note that Comfort Works' fabrics are privately sourced and stocked so these fabrics will most likely not match your original manufacturer's fabrics. A good way to find out would be to get fabric samples beforehand.
Another example would be if you were to be ordering only the frame slipcovers for a sofa you've previously had slipcovered by Comfort Works, we would still be unable to guarantee that fabric dye lot variations wouldn't occur between restocks.
However, if this is something you'd be willing to proceed with do send us an e-mail and we'll assist you with recalculating costs. - [How do I measure my sofa cushions?](https://comfortworks.gorgias.help/en-US/how-do-i-measure-my-sofa-cushions-404332.md): A comprehensive guide on measuring your sofa cushions correctly, including methods for handling piping and pre-upholstered cushions, to guarantee a perfect fit for your custom slipcovers. - [What if my sofa dimensions don't match your product page information?](https://comfortworks.gorgias.help/en-US/what-if-my-sofa-dimensions-don-t-match-your-product-page-information-372736.md): No worries there, simply send us an e-mail along with a few photographs of your furniture and the furniture tag (if any). Typically, differences within 1-2cm (or up to 0.8") are negligible and can be chalked down to minor measurement errors. You may also reach out to us if you'd like a confirmation on how the model is measured.
However, if there is a substantial difference, then this may be a case of product variation or production batch differences and we may have to look into custom-making your slipcovers to ensure the slipcovers are tailored to your furniture. - [What if I can't find my sofa model on your site?](https://comfortworks.gorgias.help/en-US/what-if-i-cant-find-my-sofa-model-on-your-site-372745.md): We may not have all the major brands' sofa covers in our selections. However, we are always on the lookout for new templates and once they're ready we will make these available on the website. Some of the names we are actively looking for (but are not limited to) are:
- IKEA - Pottery Barn - West Elm - Restoration Hardware - Muji - Crate & Barrel - Rowe
No worries if your sofa model isn't on our site yet! Just shoot us an email at info@comfort-works.com to get your request in. - [Do You Ship Worldwide?](https://comfortworks.gorgias.help/en-US/do-you-ship-worldwide-369970.md): Find out where Comfort Works ships, how to track your order, and read up on our restricted addresses, including APO, PO Boxes, and specific countries. - [How much is shipping and how long will it take?](https://comfortworks.gorgias.help/en-US/how-much-is-shipping-and-how-long-will-it-take-372791.md): The estimated delivery time can be viewed at https://comfort-works.com/pages/estimated-delivery-times
Delivery Time For Non-Made-To-Measure Items For non-made-to-measure items, the production process takes about 1-2 weeks. Shipping to your doorstep takes about a week, and delays may occur.
Express Shipment is available for an additional charge: US$60 for Slipcover orders, and US$15 for Fabric Samples. It takes about 7 working days. Express Shipping is not available for out-of-stock items, made-to-measure orders, and during peak periods.
Delivery Time For Custom Or Made-To-Measure Covers Typically, it takes around 4 to 8 weeks to produce custom sofa covers once we receive the measurements of the sofa. However, based on our experience, the most time-consuming part of the process is sofa measuring since it often requires several check-ins with our customer support team to ensure accuracy. Please note that express shipment is not available for made-to-measure items.
SHIPPING FEE / DELIVERY FEE 1. Shipping Fees for Sofa Covers and/or Sofa Accessories If your total order value is above USD 150 (or equivalent in other currencies), shipping is free for most countries.
However, if you're located in any of the following countries - Argentina, Barbados, Chile, Colombia, Costa Rica, Croatia, Cyprus, Dominican Republic, Estonia, Greece, Haiti, Honduras, Iceland, Israel, Jamaica, Jordan, Kuwait, Latvia, Liechtenstein, Maldives, Mauritius, Mexico, New Zealand, Nicaragua, Panama, Paraguay, Peru, Portugal, Puerto Rico, Saudi Arabia, South Africa, or Türkiye (Turkey) - you won't be eligible for free shipping. Instead, you'll be charged a shipping fee between USD 12 to USD 35 (or higher) because DHL/FedEx charge a higher shipping cost to your country.
You can view which countries get free shipping and which countries do not at https://comfort-works.com/pages/shipping-returns
2. Shipping Fees for Fabric Samples Our fabric samples are available to you free of charge. However, there is a shipping fee of USD 5 (or equivalent in your local currency) to deliver the fabric samples to your doorstep.
The express shipping options for samples vary depending on the country you are shipping to:
Express shipping for fabric samples is about AUD 13 for Australia Express shipping for fabric samples is EUR 9 for Germany, Austria, Belgium, France, Spain, Italy, Netherlands, and the UK Express shipping for fabric samples is USD 15 for the USA, Canada, and the rest of the world.
During checkout, you can view the exact shipping fees for samples in your local currency.
For more details, you can refer to our guide for ordering samples:
https://help.comfort-works.com/en/support/solutions/articles/43000289181-can-i-get-some-fabric-samples- RESTRICTED ADDRESSES We can't ship to Guam, Palestine, North Korea, Russia, South Sudan, Sudan, and Syria, or to APO, FPO, parcel lockers, or PO Box addresses. Consider an alternative shipping address or parcel forwarding service. See https://comfort-works.com/pages/shipping-returns for eligible countries that we ship to. - [Do I have to pay custom taxes or import fees?](https://comfortworks.gorgias.help/en-US/do-i-have-to-pay-custom-taxes-or-import-fees-372741.md): Find out if you need to pay import duties on your Comfort Works orders. Complete guide for EU, UK, Australian, and international customers on taxes included at checkout. Some countries may impose customs taxes or import fees for deliveries. Please be aware that these charges are not included in your checkout shipping fee and we are not responsible for collecting them. Unfortunately, we cannot predict how much these fees will be. We just wanted to give you a heads-up so that you can be prepared for any additional costs that may arise.
Custom taxes or import fees will solely depend on the regulations of the country of importation, the total amount paid during check-out only accounts for the product value and shipping fee.
The best way to find out if you have to pay for them is by giving your local customs office a call and clarifying with them before you order.
When still in doubt, do drop us a note and we'll help you the best we can! - [Package Reroute or Change of Address](https://comfortworks.gorgias.help/en-US/package-reroute-or-change-of-address-372746.md): Purchased something from Comfort Works and need to change your shipping address? Do contact us within 24 hours of placing your order, and include your Order ID (CW-XXXXXX) via e-mail.
Please note, however, if your order has already been shipped, there will be additional costs for us to reroute the package to you. These fees can range between US$30 to US$50 for slipcovers, and a flat rate of US$15 for samples* which we will be billing you for.
If rerouting is not something you'd like to do, here are some alternatives: 1) Contact the Courier, send it to a depot of choice for self-pickup. This is free and doable by request of the recipient. 2) Get a neighbor to sign and receive on behalf. 3) Contact the Courier, approve to leave at the door and have a friend/family pick it up from there, if you are certain it is safe to do so.
* Samples shipped via 'Express Shipping' only. - [Can you hold the order and ship it at a later date?](https://comfortworks.gorgias.help/en-US/can-you-hold-the-order-and-ship-it-at-a-later-date-369972.md): Sure!
If you aren't going to be able to accept a delivery, please let us know via e-mail beforehand as it's important to notify us as early as possible to ensure necessary arrangements are made.
Specific dates will be handy in helping us give you a better idea of when to expect your slipcovers and make the best possible arrangements for your side also.
In the event that a parcel can't be delivered after the 2nd attempt, your parcel may be returned to us. This may incur a heavy fee to cover return shipping to us and redelivery back to you. More information here in Item F: Delivery, - [Lost or damaged parcels - what to do?](https://comfortworks.gorgias.help/en-US/lost-or-damaged-parcels-what-to-do-369971.md): Experiencing issues with a lost or damaged parcel that shows as delivered? Immediately contact Comfort Works with your Order ID for support on filing claims and arranging replacements. Follow our steps to verify delivery, inspect for damage, and ensure timely reporting for efficient resolution. - [Where are my fabric samples?](https://comfortworks.gorgias.help/en-US/where-are-my-fabric-samples-372723.md): Please allow 2-3 weeks for regular fabric sample orders to show up. Once shipped, an e-mail containing the shipping information will be sent to you.
Conversely, customers who have opted for the 'Express' shipping alternative may expect the order to arrive within 7 working days.
They generally arrive on time. However, if you think something is amiss, or if your tracking info seems invalid you may definitely reach out us via e-mail with your order number (CW-XXXXXX). - [Why is my package held at customs?](https://comfortworks.gorgias.help/en-US/why-is-my-package-held-at-customs-372724.md): Sometimes, your package could be held by Customs - usually due to custom fee clearances. When this happens, you would be notified by us and (sometimes) the courier. Fret not, you can always contact your local customs office or courier for further steps.
Should you require further documentation to be presented to customs, you may let us know via e-mail and we will try our best to assist you in receiving the order! - [What is the Comfort Works 60-Day ‘In Love Again’ Guarantee?](https://comfortworks.gorgias.help/en-US/what-is-the-comfort-works-60-day-in-love-again-guarantee-372728.md): Learn about Comfort Works' 60-Day In Love Again Guarantee, covering our satisfaction promise, eligibility criteria, and the process for replacements if you're not completely happy with your slipcovers. - [How Do I Get in Touch with Customer Support?](https://comfortworks.gorgias.help/en-US/how-do-i-get-in-touch-with-customer-support-372766.md): Explore all the ways to contact Comfort Works Customer Support, including email, live chat, and phone. We're here to assist you Monday to Friday. - [What if the cover doesn’t fit well?](https://comfortworks.gorgias.help/en-US/what-if-the-cover-doesn-t-fit-well-372793.md): This rarely happens, but if it does, it’s likely to be caused by a sizing discrepancy between production batches of the sofa, model variations, template issues or in the case of made-to-measure slipcovers, measurement errors.
Send us an e-mail within 60 days of receiving your order describing your fit issues, and we will be happy to see to the possibility of a repair or replacement in line with Comfort Works' Replacement Policy. We'll require some basic troubleshooting and photographs, but we'll guide you through the process!
If you encounter fit issues involving the entire set of sofa covers received (frame covers and cushion covers), it could be due to a sofa cover bought for the incorrect sofa model or size (for example purchasing the 2-seater covers for a 3-seater sized sofa). Please check your order details first and compare that with your sofa article or model number. If the wrong model was accidentally purchased, don't panic! This is what we consider an Honest Mistake and we have a solution for that in our Replacement Policy.
*Please note that it's quite normal to have some looseness on the covers less than 2.5cm (1in) for natural fabrics; even though the fabrics are already pre-shrunk, it is possible for these fabrics to shrink a little bit more. - [What if the items received, weren't what I'd ordered?](https://comfortworks.gorgias.help/en-US/what-if-the-items-received-weren-t-what-i-d-ordered-372794.md): Incorrect order from Comfort Works? Learn how to report the problem and get replacements for mismatched fabrics or wrong quantities quickly and efficiently. - [What to do if I don't like my slipcover's color/fabric?](https://comfortworks.gorgias.help/en-US/what-to-do-if-i-don-t-like-my-slipcover-s-color-fabric-372795.md): Comfort Works does not process returns or refunds in these scenarios.
At every opportunity, Comfort Works strongly recommends that our Customers take some time to view and order some fabric samples first before purchasing their covers.
Having the samples on hand would definitely help you decide on which looks and feels best for your lifestyle and space! - [How long does it take you to respond to emails?](https://comfortworks.gorgias.help/en-US/how-long-does-it-take-you-to-respond-to-emails-369978.md): We generally reply within 24 business hours, though at times during peak periods or over weekends it may take 24-48 hours. However, no e-mails go unanswered. That's a Comfort Works guarantee! - [Where are your slip covers made?](https://comfortworks.gorgias.help/en-US/where-are-your-slip-covers-made-372738.md): Find out where Comfort Works slipcovers are made and why quality matters. Learn about our fully-owned workshop in Shenzhen, our roots in Australia, and our commitment to crafting high-quality, ethically-sourced sofa covers. - [What do I do if I ordered the wrong slipcovers?](https://comfortworks.gorgias.help/en-US/what-do-i-do-if-i-ordered-the-wrong-slipcovers-372747.md): No worries!
It’s best to alert us of the error as soon as possible!
If you believe you've made a mistake after the slipcovers have been delivered, do let us know along with photographs of your furniture and we'll try and help you out the best we can. It is important to know that Comfort Works does not process returns or refunds if you've purchased the wrong sofa cover model.
We trust that all slipcover details are readily available on the website so that our customers can make informed purchases. If you are unsure of what model you own, do write to us before placing your order to avoid unfavourable outcomes.
*Please note that cancellations would incur a 5% processing fee, and changes/cancellations after an order has been put into production will incur an additional 30% restock fee as fabric would have already been cut for your order. - [How to wash my sofa slipcover from Comfort Works?](https://comfortworks.gorgias.help/en-US/how-to-wash-my-sofa-slipcover-from-comfort-works-372768.md): With the exception of our bycast leather and vegan leather fabrics, all our covers should be washed using a gentle cycle with a mild laundry detergent. Zip up the cushion covers before washing to prevent them from getting tangled and pulled. More concentrated stains might require spot-cleaning using a dilute solution of dish soap first before machine washing.
It's really important to check that your laundry detergent does not contain any bleaching agents, which includes both chlorine and oxygen-based bleaches. To find out if your detergent contains these agents, check the cleaning product's ingredients list. If it contains any of these substances listed below (not exhaustive), avoid using the product when washing the sofa covers: - Ingredients ending with -hypochlorite - Ingredients ending with -percarbonate - Hydrogen peroxide or ingredients ending with -peroxide
There might be other bleaching agents present in your laundry detergent not listed above. When in doubt, it's best to contact the laundry detergent manufacturers to clarify if they contain any agents that might not be suitable to use when washing your sofa covers.
Do not tumble- or machine-dry the covers or you'll risk shrinking the covers permanently in very unpredictable ways. We only recommend line or drip drying the covers, but be careful not to dry the covers under direct sunlight as the UV rays can cause the covers to fade.
For bycast leather and vegan leather fabrics, wiping the covers with a soft, damp cloth followed by air-drying would be enough to clean them. If needed, you can spot clean tougher stains using a dilute solution of dish soap followed by wiping down with a damp cloth to ensure no detergent residue remains. Do not apply any commercial leather cleaning agents, especially those containing organic solvents or oils as they might damage the protective layer on the fabric.
Specific care instructions for each fabric can be found at https://comfort-works.com/pages/fabric-warranty